Privacy Policy
CYBERG is committed to protecting your personal information and ensuring its privacy, accuracy, and security in accordance with Australian privacy laws.
Effective Date: 20 May 2026Introduction
This Privacy Policy applies to the collection, storage, use and disclosure of personal information by or on behalf of CYBERG (ABN 24 866 426 990).
We are committed to protecting your personal information and ensuring its privacy, accuracy and security in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
By using our products or services, visiting our website, or providing us with personal information, you consent to the collection, storage, use and disclosure of information as described in this Privacy Policy.
CYBERG provides Managed IT Services, Cybersecurity, Cloud Solutions, Network Infrastructure and related technology services throughout Australia.
Personal Information & Sensitive Information
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Sensitive information includes information relating to racial or ethnic origin, political opinions, religious beliefs, health information, biometric data, criminal records and similar categories protected under Australian privacy law.
We only collect sensitive information where you have consented, where it is necessary for service delivery, or where permitted by law.
Information We Collect
Contact & Identity Information
Names, email addresses, phone numbers, company names and job titles.
Employment Information
Information relating to staff, directors and contractors.
Client & Supplier Information
Account details, billing information and business records.
Technical Information
Information about IT infrastructure, networks, systems and security environments.
Support Information
Information accessed during managed IT support, cybersecurity assessments and incident response.
Website Information
Information submitted through enquiries, forms, subscriptions and website interactions.
How We Collect Personal Information
- Emails, contact forms and telephone communications.
- Face-to-face meetings, consultations and site visits.
- Forms completed when acquiring services.
- Interactions through our website.
- Referrals, public business registries, representatives and agents.
- Devices and systems accessed while delivering managed IT or cybersecurity services.
Wherever practical, we collect personal information directly from the individual concerned.
Why We Collect Personal Information
- Providing managed IT, cybersecurity, cloud and network services.
- Responding to enquiries and support requests.
- Managing customer relationships and service delivery.
- Marketing and providing information about our services.
- Improving products, services and customer experience.
- Meeting legal, contractual and regulatory obligations.
If you choose not to provide certain information, we may not be able to provide the requested products or services.
Use & Disclosure of Personal Information
We only use personal information for the purpose for which it was collected, related purposes, or where required or permitted by law.
- Delivering managed IT, cybersecurity, cloud and network services.
- Customer support and service management.
- Administration, invoicing and payment processing.
- Employment and contractor management.
- Business improvement and market research.
- Legal and regulatory compliance.
Australian Data Residency
All personal information collected and handled by CYBERG is stored within Australia. We do not disclose personal information outside Australia unless required or permitted by law.
Marketing, Cookies & reCAPTCHA
We may use your personal information to provide updates, industry news, service announcements and information about services that may interest you. You may unsubscribe at any time.
Cookies
- Essential cookies required for website functionality.
- Analytics cookies used to understand visitor behaviour.
- Security cookies used to protect website forms and services.
reCAPTCHA
Our website uses Google reCAPTCHA to protect forms from spam and automated abuse. reCAPTCHA may collect device and interaction data to determine whether a visitor is human.
Security & Data Quality
- Restricted access on a need-to-know basis.
- Network and system security controls.
- Physical security measures.
- Confidentiality obligations for staff and contractors.
- Secure destruction or de-identification of data when no longer required.
We take reasonable steps to ensure that personal information remains accurate, complete and up to date.
Access, Correction & Complaints
- You may request access to the personal information we hold about you.
- You may request correction of inaccurate or outdated information.
- We will respond to requests within a reasonable time.
- No fee applies for access requests, although retrieval costs may apply.
- Privacy complaints will be investigated and responded to within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
Contact Us
If you have questions about this Privacy Policy or the way we handle your personal information, please contact CYBERG's Privacy Officer.
CYBERG Privacy Officer
Effective Date: 20 May 2026. CYBERG reserves the right to update this Privacy Policy from time to time. Any revised version will be published on our website. Continued use of our services constitutes acceptance of the revised Privacy Policy.