Privacy Policy
We are committed to protecting your personal information and being transparent about how we use it.
Last updated: May 2026Who We Are
Cyberg is an Australian IT services company headquartered at Gorman Dr & McPhail Way, Googong NSW 2620. We provide managed IT services, cybersecurity assessments, cloud infrastructure, network architecture, and related technology solutions to businesses across Australia.
This Privacy Policy explains how Cyberg collects, uses, stores, and protects personal information obtained through our website cyberg.com.au and through direct business engagements.
We are committed to compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We collect personal information only when it is reasonably necessary to provide our services or respond to your enquiries. The types of information we may collect include:
Identity Data
Full name, job title, company name
Contact Data
Email address, phone number, business address
Enquiry Data
Messages submitted through our contact or quote forms
Technical Data
IP address, browser type, pages visited, session duration
Billing Data
Invoice details, payment records (processed via secure third-party providers)
Service Data
Technical information shared during IT support or project engagements
We do not collect sensitive information such as health records, financial account credentials, or government identifiers unless strictly required and with your explicit consent.
How We Use Your Data
We use the personal information we collect for the following purposes:
- Responding to enquiries, quote requests, and support tickets
- Delivering managed IT services, cybersecurity assessments, and other contracted work
- Sending service-related communications such as invoices, updates, and maintenance notices
- Improving our website experience and analysing usage patterns
- Meeting our legal, regulatory, and contractual obligations
- Preventing fraud, unauthorised access, and other security threats
- Sending marketing communications — only where you have given consent or where permitted by law
We will never use your personal information for purposes that are incompatible with those stated above without first obtaining your consent.
Sharing Your Information
Cyberg does not sell, rent, or trade personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers — trusted subcontractors or technology partners who assist us in delivering services (e.g. cloud hosting providers, email delivery platforms). These parties are bound by confidentiality obligations.
- Microsoft, AWS, and other platform partners — when managing your licensed services or infrastructure on your behalf.
- Legal requirements — where disclosure is required by law, court order, or regulatory authority.
- Business transfers — in the event of a merger, acquisition, or sale of business assets, personal data may be transferred as part of that transaction.
All third parties we engage are required to handle your data securely and in accordance with applicable privacy laws.
Data Security
As an IT security company, data protection is at the core of what we do — including how we protect your information. We implement industry-standard technical and organisational measures including:
- TLS/SSL encryption for all data transmitted via our website
- Access controls and role-based permissions for internal systems
- Regular security reviews and vulnerability assessments
- Secure, encrypted storage for any retained personal data
- Staff training on data handling and privacy obligations
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you suspect a data breach involving your information, please contact us immediately at info@cyberg.com.au.
Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your experience and gather analytical data. Cookies we may use include:
- Essential cookies — required for the website to function correctly (e.g. session management, form security including reCAPTCHA)
- Analytics cookies — help us understand how visitors interact with our site (e.g. Google Analytics)
- Preference cookies — remember your settings and choices for future visits
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. We do not use cookies to serve third-party advertising.
Third-Party Services
Our website integrates the following third-party services which may independently collect data subject to their own privacy policies:
- Google reCAPTCHA — used to protect our forms from automated spam. Google's Privacy Policy applies.
- EmailJS — used to process and deliver contact form submissions. EmailJS Terms of Service apply.
- Google Maps — embedded on our contact page to display our office location. Google's Privacy Policy applies.
- Google Analytics — used to analyse website traffic and usage patterns anonymously.
- Unsplash — stock imagery used on our website is sourced from Unsplash.
We recommend reviewing the privacy policies of these third-party services if you have concerns about how they handle your data.
Your Rights
Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal data (subject to legal retention obligations)
- Opt out of marketing communications at any time
- Withdraw consent for data processing where consent was the legal basis
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached
To exercise any of these rights, please contact us using the details in Section 10. We will respond to all requests within 30 days.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention guidelines are:
- Client service records — retained for 7 years after the end of a service engagement, in line with Australian tax and business record obligations
- Contact form enquiries — retained for up to 2 years unless a service engagement follows
- Website analytics data — retained in anonymised form for up to 26 months
- Marketing consent records — retained until consent is withdrawn or the relationship ends
When data is no longer required, it is securely deleted or anonymised in accordance with our data disposal procedures.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a concern, please get in touch with us:
Cyberg Privacy Enquiries
We aim to respond to all privacy-related requests within 30 business days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
This policy was last reviewed and updated in May 2026. We reserve the right to update this Privacy Policy at any time. Material changes will be communicated via our website. Continued use of our services after any update constitutes acceptance of the revised policy.